POLICIES

ETIQUETTE

FAQS

Policies:

PLEASE CANCEL YOUR SESSION WITHIN 12 HOURS OR YOU FORFEIT THE CLASS.

MEMBERSHIPS ARE A 6 MONTH COMMITMENT AND CONTINUE THEREAFTER UNTIL YOU GIVE A 30 DAY NOTICE.

ALL SALES ARE FINAL.

ALL SHOPPE SALES ARE FINAL WITH A 14 DAY EXCHANGE POLICY.

Etiquette:

CHECK IN WITH THE FRONT DESK UPON ARRIVAL

PLEASE ARRIVE 5-10 MINUTES BEFORE THE SESSION BEGINS

SILENCE YOUR PHONE + WATCHES

WE KINDLY ASK YOU NOT TO RECORD VIDEO IN YOUR SESSION

LET THE INSTRUCTOR KNOW OF ANY INJURIES YOU MAY HAVE

STAY UNTIL THE END OF YOUR SESSION FOR THE FULL MIND-BODY EXPERIENCE

FEEL FREE TO LINGER ON OUR GROUNDS; ENJOY THE PATIO + GARDEN

Frequently Asked Questions

  • NO, YOU WILL CONTINUE TO BE BILLED MONTH TO MONTH AFTER THE INITIAL SIX MONTH COMMITMENT.

    TO CANCEL YOUR MEMBERSHIP SIMPLY EMAIL US WITH A 30 DAY NOTICE AND WE’LL BE HAPPY TO ASSIST YOU.

  • IF YOU SEE AN ADDITIONAL CHARGE ON YOUR ACCOUNT IT IS TYPICALLY FOR A CLASS THAT WAS NOT COVERED BY YOUR MEMBERSHIP. ONCE YOU EXCEED THE NUMBER OF SESSIONS INCLUDED IN YOUR PLAN, ANY ADDITIONAL CLASSES ARE CHARGED AT YOUR DISCOUNTED MEMBER OVERAGE RATE.

    • EMAIL US AT HELLO@STUDIOJOYCA.COM OR STOP BY THE FRONT DESK. IF THERE IS SPACE WE WILL HOLD A SPOT FOR YOUR FRIEND.

    • WE ASK THAT YOU HAVE THEM CREATE A PROFILE ON OUR STUDIO JOY APP BEFORE ATTENDING CLASS.

    • YOU WILL BE CHARGED A $20 NO-SHOW FEE IF YOU DO NOT CANCEL YOUR FRIEND’S SPOT WITHIN 12 HOURS OF THE CLASS TIME.

    • SATURDAY CLASSES EXCLUDED.

  • WE HAVE A 12-HOUR LATE CANCEL POLICY. YOU CAN CANCEL ANY SCHEDULED SESSION WITHIN 12 HOURS OF THE START TIME. IF YOU DON’T, THAT SESSION WILL BE FORFEITED.

  • NO, BUT IF YOU DO NOT CANCEL YOUR SESSION WITHIN 12 HOURS BEFORE THE START TIME, THAT CLASS WILL BE TAKEN FROM YOUR ACCOUNT.

  • BY DOWNLOADING OUR FREE STUDIO JOY APP. USE THE EMAIL AND PASSWORD YOU USED TO SIGN UP TO LOG IN. YOU CAN SCHEDULE SESSIONS, SEE YOUR PURCHASE HISTORY, CANCEL A SESSION, AND BOOK AN INFRARED SAUNA.

  • OF COURSE BUT OUR BRANDED APP IS MORE USER-FRIENDLY AND IS ONLY FOR OUR STUDIO. DOWNLOAD IT FOR FREE FROM YOUR APP STORE.

  • GRIP SOCKS ARE NOT REQUIRED AT OUR STUDIO. YOU’RE WELCOME TO WEAR GRIP SOCKS OR GO BAREFOOT- WHATEVER FEELS MOST COMFORTABLE TO YOU.

  • THE SIMPLE ANSWER IS YES, HOWEVER, WE ALWAYS ASK FOR YOU TO TALK WITH YOUR DOCTOR BEFORE TAKING CLASS. WE DO OFFER MODIFICATIONS FOR PREGNANCY. A LEVEL 1 REFORMER OR STRETCH REFORMER CLASS MIGHT BE A BETTER OPTION DURING THIS TIME.

  • WE ASK THAT YOU ENROLL IN A LEVEL 1 REFORMER OR STRETCH CLASS FOR YOUR FIRST SESSION. THIS WILL GIVE YOU A CHANCE TO GET FAMILIAR WITH THE REFORMER AND MOVEMENTS OF PILATES.

  • WE DON’T ALLOW PACKAGES OR MEMBERSHIPS TO BE SHARED. IF YOU CAN’T MAKE A SCHEDULED SESSION, PLEASE CANCEL IT TO FREE UP A SPOT AND RESCHEDULE YOUR SESSIONS FOR A DAY AND TIME THAT WORKS FOR YOU.

  • WE DON’T ALLOW FILMING OF ANY SESSIONS AT OUR STUDIO. THE PRIVACY OF OUR CLIENTS IS OUR MAIN PRIORITY.

  • WE ARE HUGE LOVERS OF CHILDREN HOWEVER, DUE TO THE LACK OF SPACE, OUR MACHINES, AND HOW OUR CLASSES ARE STRUCTURED, WE DO NOT ALLOW CHILDREN AT OUR STUDIO. THANK YOU FOR YOUR UNDERSTANDING.

  • YOU MAY CHANGE YOUR CLASS TIME ON THE SAME DAY WITHOUT USING AN ADDITIONAL CLASS IF THE NEW CLASS IS THE SAME INSTRUCTOR.

    CHANGES TO A DIFFERENT INSTRUCTOR WITHIN THE 12 HOUR CANCELLATION WILL RESULT IN BOTH CLASSES BEING CHARGED.